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Standardization Of Processes Utilizing Business Process Reengineering: Achieving dramatic improvements in cost,quality, service ,Used
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This book provides a methodology for the standardization and integration of processes of subsidiary companies within a Multinational Company utilizing Business Process Reengineering (BPR) which is a Top Management initiative. Action Research with a dualcycle, specifically the sevenstage Soft Systems was the methodology used. The problem situation was that of processes not being standardized and an organization structure which was not process based. Conceptual ToBe models were created for the business model as well as a process valuechain, macro and micro processes, and a processbased organization structure with process owners and Key Performance Indicators. The ToBe models were compared to the AsIs models. Outcome analysis was carried out. Contributions to knowledge were determined. A guideline is proposed for the BPR definition of dramatic improvements. This book provides a guide for managers who want to standardize processes utilizing BPR with the objective of achieving BPRdefined dramatic improvements
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