Title
Streetlights and Shadows: Searching for the Keys to Adaptive Decision Making (Bradford Books),New
Delivery time: 8-12 business days (International)
An expert explains how the conventional wisdom about decision making can get us into troubleand why experience cant be replaced by rules, procedures, or analytical methodsIn making decisions, when should we go with our gut and when should we try to analyze every option? When should we use our intuition and when should we rely on logic and statistics? Most of us would probably agree that for important decisions, we should follow certain guidelinesgather as much information as possible, compare the options, pin down the goals before getting started. But in practice we make some of our best decisions by adapting to circumstances rather than blindly following procedures.In Streetlights and Shadows, Gary Klein debunks the conventional wisdom about how to make decisions. He takes ten commonly accepted claims about decision making and shows that they are better suited for the laboratory than for life. The standard advice works well when everything is clear, but the tough decisions involve shadowy conditions of complexity and ambiguity. Gathering masses of information, for example, works if the information is accurate and completebut that doesn't often happen in the real world. (Think about the careful risk calculations that led to the downfall of the Wall Street investment houses.)Klein offers more realistic ideas about how to make decisions in reallife settings. He provides many examplesranging from airline pilots and weather forecasters to sports announcers and Captain Jack Aubrey in Patrick OBrians Master and Commander novelsto make his point. All these decision makers saw things that others didnt. They used their expertise to pick up cues and to discern patterns and trends. We can make better decisions, Klein tells us, if we are prepared for complexity and ambiguity and if we will stop expecting the data to tell us everything.I know of no one who combines theory and observationintellectual rigor and painstaking observation of the real worldso brilliantly and gracefully as Gary Klein.Malcolm Gladwell, author of Outliers and Blink
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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