Title
Systems Thinking In The Public Sector: The Failure Of The Reform Regime... And A Manifesto For A Better Way
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The Free Market Has Become The Accepted Model For The Public Sector. Politicians On All Sides Compete To Spread The Gospel. And So, In The Uk And Elsewhere, There'S Been Massive Investment In Public Sector 'Improvement', 'Customer Choice' Has Been Increased And New Targets Have Been Set And Refined. But Our Experience Is That Things Haven'T Changed Much. This Is Because Governments Have Invested In The Wrong Things. Belief In Targets, Incentives And Inspection; Belief In Economies Of Scale And Shared Backoffice Services; Belief In 'Deliverology... These Are All Wrongheaded Ideas And Yet They Have Underpinned This Government'S Attempts To Reform The Public Sector. John Seddon Here Dissects The Changes That Have Been Made In A Range Of Services, Including Housing Benefits, Social Care And Policing. His Descriptions Beggar Belief, Though They Would Be Funnier If It Wasn'T Our Money That Was Being Wasted. In Place Of The Current Mess, He Advocates A Systems Thinking Approach Where Individuals Come First, Waste Is Reduced And Responsibility Replaces Blame. It'S An Approach That Is Proven, Successful And Relatively Cheap And One That Governments Around The World, And Their Advisers, Need To Adopt Urgently. A Refreshing Deconstruction Of The Control Freakery Of The Current Performance Regime. It Could Do For Thinking On Business Improvement What An Inconvenient Truth Has Done For Climate Change. Andrew Grant, Chief Executive, Aylesbury Vale District Council This Is The Musthave Book. It Correctly Identifies Why The Present Regime Is Failing Our Citizens And Customers, But More Importantly It Gives The Reader A Proven Method By Which To Bring About Real Improvement In Service Performance And Cost. Dr Carlton Brand, Director Of Resources, Wiltshire County Council This Book Is Uncomfortable, Challenging And Very Direct. It Offers Huge Learning And Insight... A Superb Read. David Mcquade, Deputy Chief Executive, Flagship Housing Group If Ministers, Local Authority Leaders And Chief Executives Only Read One Book This Year This Is It. A True Beacon Of Sanity In An Increasingly Insane Regime; Ministers Should Read This And Recognise The Error Of Their Ways. Mark Radford, Director Of Corporate Services, Swale District Council
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What are the dimensions of the book? A: The book measures six point five inches in length, zero point four inches in width, and nine point twenty-five inches in height. These dimensions make it easy to handle and store.
- Q: How many pages does this book have? A: The book contains two hundred twenty-four pages. This length provides a thorough exploration of the topic while remaining accessible to readers.
- Q: What is the binding type of the book? A: The book is available in paperback binding. This makes it lightweight and portable, ideal for reading on the go.
- Q: Who is the author of the book? A: The author of the book is John Seddon. He is known for his expertise in systems thinking and public sector reform.
- Q: What is the genre of this book? A: The book falls under the category of Economic Policy and Development. It focuses on public sector reform and systems thinking.
- Q: How do I apply the concepts from this book? A: You can apply the concepts by adopting a systems thinking approach in your organization. This encourages a focus on individual needs and reducing waste.
- Q: Is this book suitable for beginners? A: Yes, the book is suitable for beginners. It explains complex ideas in a straightforward manner, making it accessible to all readers.
- Q: What kind of reader would benefit from this book? A: This book is beneficial for policymakers, public sector leaders, and anyone interested in improving service performance. It provides practical insights and proven methods.
- Q: How should I care for this book? A: To keep the book in good condition, store it in a cool, dry place and avoid exposure to direct sunlight. This will prevent fading and damage.
- Q: Can I return the book if I don't like it? A: Yes, you can return the book under a no-quibbles returns policy. Ensure you follow the return instructions provided at the time of purchase.
- Q: What if the book arrives damaged? A: If the book arrives damaged, you should contact customer service immediately. They will assist you with a replacement or refund.
- Q: Is there a warranty on this book? A: No, there is no warranty on books. However, you are protected by the return policy if you encounter issues.
- Q: Are there any safety concerns with this book? A: No, there are no safety concerns associated with this book. It is suitable for a general audience.
- Q: How long will it take to receive the book? A: If you order before twelve noon, the book will be dispatched the same day. Delivery times will depend on your location.
- Q: What kind of packaging does this book come in? A: The book is guaranteed to be packaged securely to prevent damage during shipping. This ensures it arrives in mint condition.