Take Responsibility: How the Best Organizations in the World Survive in a Down Economy and Thrive When Times Are Good,Used

Take Responsibility: How the Best Organizations in the World Survive in a Down Economy and Thrive When Times Are Good,Used

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Some of the most successful organizations in the worldcompanies like Toyota, Nordstrom, Johnsonville Foods, HarleyDavidson, SEMCO, AES, and Patagoniahave demonstrated an ability to survive in a bad economy and thrive when the economy is good. How have they done it? Mainly by expecting their employees to take responsibility. These organizations, and others like them, have learned that centralizing controls and pushing for greater efficiencies actually makes their businesses worse and drive customers away. Instead, they have improved their business results and attracted customers by giving their workers the freedom to take responsibility for finding innovative ways to deliver customer value.Take Responsibility is written for business leaders who want their workers to take responsibility, but suspect that their culture, systems, and structure are inhibiting people from doing so. This book explains how to create a Responsibility Culture by doing three vitally important things: (1) Change the Social Contract, (2) Encourage Emergent Leaders, and (3) Deliver Customer Value.

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Shipping & Returns

Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.

Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.

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Warranty

We provide a 2-year limited warranty, from the date of purchase for all our products.

If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.

This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).

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