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Help
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.
Customer service
All questions about your order, return and delivery must be sent to our customer service team by e-mail at yourstore@yourdomain.com
Sale & Press
If you are interested in selling our products, need more information about our brand or wish to make a collaboration, please contact us at press@yourdomain.com
The Telephone Skills Pocketbook covers every aspect of using the telephone to improve business performance. It highlights the importance of good communications skills, the need to build rapport, favourite bad habits and how to avoid them, how to take control of a call, how to keep customers happy, and more. There are separate chapters on receiving and making calls. The former includes 10 easy ways to give your caller a bad experience and 10 easy ways to give your caller a good experience. The latter explains how to get through to people and get the information you need, as well as how to complain and negotiate on the phone. In conclusion, the author sets out the rules for becoming a telephone superuser and for fulfilling the superusers oath: I will be in charge and make the phone work for me; I will seek out timeeaters and destroy them; I will use superuser control techniques at all times.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer,
birth defects, or other reproductive harm.
The telephone skills pocketbook is decent but I wish it covered more scenarios. The tips are useful, but some examples felt a bit basic for my experience level. Still, it's a neat little guide.
J
James Anderson
Good Value but Lacks Depth
The telephone skills pocketbook is decent but I wish it covered more scenarios. The tips are useful, but some examples felt a bit basic for my experience level. Still, it's a neat little guide.
J
James Anderson
Good Value but Lacks Depth
The telephone skills pocketbook is decent but I wish it covered more scenarios. The tips are useful, but some examples felt a bit basic for my experience level. Still, it's a neat little guide.
C
Carlos Rivera
A Handy Guide for Effective Calls
This pocketbook on telephone skills is super helpful! It’s packed with practical tips that I found useful in my job. The layout is nice and easy to navigate, making it quick to find what I need.
C
Carlos Rivera
A Handy Guide for Effective Calls
This pocketbook on telephone skills is super helpful! It’s packed with practical tips that I found useful in my job. The layout is nice and easy to navigate, making it quick to find what I need.
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⚠️ California Proposition 65 Warning: Some products sold on this website may expose you to chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit www.P65Warnings.ca.gov.
