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Telephone Techniques,Used
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Success at work isn't just about working harder. It means thinking and working smarter. The SelfDevelopment for Success series helps you quickly improve basic but crucial professional skillsand ensure your ongoing career success.These brief, visually attractive, interactive books let you assess your current strengths, target weak areas, and build your knowledge and skills. You get an entire skillstraining workshopcomplete with charts, checklists, exercises, and questionnaires.With Telephone Techniques, you'll learn how to: * Get your message through to people the first time around * Deal with aggression and handle complaints * Practice the art of influencing people via the telephone * Tame the telephoneyou CAN control it! * Improve your telephone techniques and boost your business.Other titles in the series: Effective Communication Effective Delegation Effective Interviews Perfect Presentations Selection Interviewing Stress Management Time Management
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.