Title
The Certified Manager Of Quality / Organizational Excellence Handbook
Delivery time: 8-12 business days (International)
This Handbook Is A Comprehensive Reference Source Designed To Help Professionals Address Organizational Issues From The Application Of The Basic Principles Of Management To The Development Of Strategies Needed To Deal With The Technological And Societal Concerns Of The New Millennium. The Content Of This Fourth Edition Has Been Revised To Reflect A More Current Global Perspective And To Match The Updated Body Of Knowledge (Bok) Of Asq'S Certified Manager Of Quality/Organizational Excellence (Cmq/Oe). In Order To Provide A Broad Perspective Of Quality Management, This Book Has Specifically Been Written To Address: Historical Perspectives Relating To The Evolution Of Particular Aspects Of Quality Management, Including Recognized Experts And Their Contributions; Key Principles, Concepts, And Terminology Relevant In Providing Quality Leadership, And Communicating Quality Needs And Results; Benefits Associated With The Application Of Key Concepts And Quality Management Principles; Best Practices Describing Recognized Approaches For Good Quality Management; Barriers To Success, Including Common Problems That The Quality Manager Might Experience When Designing And Implementing Quality Management, And Insights As To Why Some Quality Initiatives Fail; Guidance For Preparation To Take The Cmq/Oe Examination. Organized To Follow The Bok Exactly, Throughout Each Section Of This Handbook The Categorical Bok Requirements Associated With Good Quality Management Practices For That Section Are Shown In A Box Preceding The Pertinent Text. These Bok Requirements Represent The Range Of Content And The Cognitive Level To Which Multiplechoice Questions Can Be Presented. Although This Handbook Thoroughly Prepares Individuals For The Asq Cmq/Oe Exam, The Real Value Resides In Postexam Usage As A Daytoday Reference Source For Assessing Quality Applications And Methodologies In Daily Processes. The Content Is Written From The Perspective Of Practitioners, And Its Relevance Extends Beyond Traditional Product Quality Applications.
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.