Title
The Change Agent's Guide to Radical Improvement,New
Sold by Ergodebooks, an authorized reseller.
Returns accepted within 30 days | support@ergodebooks.com
Shipping Information
- Free Standard Shipping — United States only
- Processing Time: 1–3 business days
- Estimated Delivery: 3–5 business days after dispatch
- Double-boxed, fully insured & discreetly packaged
- Tracking number sent via email once dispatched
- Orders over $250 require signature upon delivery. Taxes calculated at checkout.
Returns & Refund
Returns accepted within 30 days of delivery.
Damaged or Defective Item
Free return shipping + replacement or full refund
Wrong Item Received
Free return shipping + replacement or full refund
Change of Mind
Return shipping at customer's expense · 25% restocking fee applies
Payment Option
What separates excellent organizations from the truly ordinary? What allows some organizations to rapidly change and continually reinvent themselves while others have trouble making even modest improvements? The fundamental ingredient is the presence of change agents. Change agents are individuals who have the knowledge, skills, and tools to help organizations create radical improvement. They achieve results through their keen ability to facilitate groups of people through welldefined processes to develop, organize, and sell new ideas. They are the invisible hands that turn vision into action.The Change Agent's Guide to Radical Improvement is a comprehensive howto book, packed with all of the information and tools necessary to make any improvement project a rousing success. Its unique methods integrate the best practices in organizational development, team building, voice of the customer, reengineering, problem solving, creativity, innovation, and project management.The systematic change agent model introduced in this book will help you:* Pick the right improvement projects to work on, by diagnosing the real issues effecting the organization.* Organize the project so that it has the best chance to succeed, by uncovering the project's success criteria, securing management support, and building the right team.* Select the best change process to improve customer satisfaction, reengineer a process, solve a problem or develop a plan.* Generate innovative out of the box ideas that dramatically impact the bottom line.* Navigate the politics of change; ensuring radical ideas become radical improvements.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.