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The Complete Guide To Conflict Resolution In The Workplace,Used
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This invaluable resource shows you why its so much more valuable to resolve conflict than it is to eradicate it.People thrive on conflict in most areas of their livesfootball games, political debates, legal disputesyet steer clear from workplace conflicts. However, conflict is a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict.Packed with exercises, case studies, and checklists, The Complete Guide to Conflict Resolution in the Workplace supplies you with: an overview of workplace conflict, diagnostic tools for measuring it, and techniques for resolving conflict, such as negotiation, labor/management partnerships, thirdparty dispute resolution, mediation, arbitration, and more.This authoritative manual also explains step by step how to design a complete conflict resolution system and develop the skills to implement it.
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