Title
The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It,New
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Why incivility at work is a bigger problem than you suspectIn an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise wellfunctioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold.Whether it's a standoffish coworker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees; it hurts an entire company.Consider these statistics: 12 percent of all employees say they've left jobs because they were treated badly. Fortune 1000 executives spend roughly seven weeks per year resolving employee conflicts. And an astonishing 95 percent of Americans say they've experienced rudeness at work.Christine Pearson and Christine Porath examine the devastating toll that bad behavior can have on otherwise wellfunctioning companies. Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. They urge managers to stop making excuses, set a zerotolerance policy, and lead by example.Bestsellers like The No Asshole Rule and The Power of Nice have shown the hunger for more civility at work; now The Cost of Bad Behavior shows exactly what to do about it.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What is the page count of this book? A: This book has two hundred forty pages. It provides a comprehensive examination of incivility in the workplace.
- Q: What is the binding type of this book? A: This book is hardcover. It is designed for durability and longevity.
- Q: Who are the authors of this book? A: The authors are Christine Pearson and Christine Porath. They combine scientific research with practical insights.
- Q: What topics does this book cover? A: This book covers the impact of incivility in business environments. It includes strategies for fostering a respectful workplace.
- Q: What is the genre of this book? A: This book falls under the Office Management genre. It is aimed at professionals and managers.
- Q: What are the key themes in this book? A: Key themes include workplace culture, respect, and conflict resolution. The book illustrates how bad behavior affects companies.
- Q: How do I apply the strategies in this book? A: You can apply these strategies by implementing a zero-tolerance policy for incivility. Leading by example is crucial.
- Q: Is this book suitable for managers? A: Yes, this book is highly suitable for managers. It offers actionable insights for improving workplace culture.
- Q: Can employees benefit from reading this book? A: Yes, employees can also benefit from this book. It provides perspectives on how to address incivility.
- Q: What is the recommended reading level for this book? A: This book is suitable for adult readers. It's written in an accessible style for professionals.
- Q: How should I care for this book? A: To care for this book, keep it in a dry place and avoid exposure to direct sunlight. This will preserve its condition.
- Q: Is there a warranty for this book? A: Books typically do not come with a warranty. However, check with the seller for their return policy.
- Q: What do I do if the book arrives damaged? A: If the book arrives damaged, contact the seller immediately for a return or exchange. Provide photographic evidence if possible.
- Q: Can I return this book if I don't like it? A: Yes, you can generally return the book if it is in good condition. Review the seller’s return policy for specifics.
- Q: How do I store this book? A: Store this book upright on a shelf. Use a bookend if necessary to prevent it from falling over.
- Q: What age group is this book intended for? A: This book is intended for adults, particularly professionals in the workplace. It addresses issues relevant to working adults.