Title
The Cult Of The Customer: Create An Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists,New
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is the main focus of 'The Cult of the Customer' by Shep Hyken? A: The main focus of 'The Cult of the Customer' is to teach businesses how to create an exceptional customer experience that transforms satisfied customers into loyal advocates or evangelists.
- Q: What are the key phases described in the book? A: The book outlines five distinct cultural phases that customers and employees go through, from 'uncertainty' to 'amazement', helping organizations understand how to foster customer loyalty.
- Q: Who is the author of 'The Cult of the Customer'? A: The author of 'The Cult of the Customer' is Shep Hyken, a customer service expert with over twenty-five years of experience in studying great companies and their customer relationships.
- Q: What type of businesses can benefit from the strategies in this book? A: Any business looking to improve customer experience, whether in retail, service, or any other industry, can benefit from the strategies outlined in this book.
- Q: How long is 'The Cult of the Customer'? A: The book has a total of 256 pages, providing a comprehensive exploration of customer experience strategies.
- Q: What edition of the book is available? A: The available edition of 'The Cult of the Customer' is the first edition, published on April 6, 2009.
- Q: Is 'The Cult of the Customer' suitable for new business owners? A: Yes, 'The Cult of the Customer' is suitable for new business owners as it provides foundational insights into creating a customer-focused culture from the beginning.
- Q: What binding type does this book have? A: This book is available in hardcover binding, which is durable and ideal for long-term use.
- Q: What condition is the book in? A: The book is in new condition, ensuring that readers receive it in pristine shape.
- Q: Are there any case studies included in the book? A: Yes, 'The Cult of the Customer' includes numerous case studies that illustrate how successful companies have implemented customer-centric strategies.