Author
Bindng
The Customer Culture Imperative: A Leaders Guide to Driving Superior Performance
Sold by Ergodebooks, an authorized reseller.
Returns accepted within 30 days | support@ergodebooks.com
Shipping Information
- Free Standard Shipping — United States only
- Processing Time: 1–3 business days
- Estimated Delivery: 3–5 business days after dispatch
- Double-boxed, fully insured & discreetly packaged
- Tracking number sent via email once dispatched
- Orders over $250 require signature upon delivery. Taxes calculated at checkout.
Returns & Refund
Returns accepted within 30 days of delivery.
Damaged or Defective Item
Free return shipping + replacement or full refund
Wrong Item Received
Free return shipping + replacement or full refund
Change of Mind
Return shipping at customer's expense · 25% restocking fee applies
Payment Option
What do Toyota, Apple, and Zappos have in common?CUSTOMERCENTRIC CULTUREAnd now, with this researchbased method, you can replicate their success with your businessBased on more than 60 studies and the authors threeyear proprietary research project with more than 100 companies, The Customer Culture Imperative demonstrates that organizations exhibiting a strong customercentric culture do, in fact, produce superior business performance. It provides diagnostic tools and a roadmap for effective implementation, designed to make cultural change concrete and actionable in any organization.Dr. Linden R. Brown is chairman and cofounder of MarketCulture Strategies Inc.Christopher Brown is the former marketing director for HewlettPackard for the South Pacific and is presently a Silicon Valleybased sales and marketing consultant.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.