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The Customer Delight Principle : Exceeding Customers' Expectations For Bottomline Success
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Here'S How Your Company Can Take Customer Satisfaction To A New Level And Reap The Profits! . .The Customer Delight Principle Shows How Customer Delight Not Mere Satisfaction Drives Repeat Purchasing And Customer Loyalty. The Book Details How Your Company Can Build A Customer Delightoriented Organization And Reveals Many Of The Roadblocks That You Are Likely To Encounter. How To Monitor Customer Delight Results, Including Measurement And Validation Against Revenue, Is Covered, As Is Formulating Payback Curves For A Customer Delight Investment, Allocating Resources For Continued Customer Delight Improvements, And The Continued Benchmarking Of Results. .. . Statistics Show That Customer Satisfaction Alone Is Not Enough. Over 60% Of Customers Lost By Companies Have Reported That They Were At Least Satisfied, In Their Experience With The Company . Striving For More Than Customer Satisfaction Is A Key Strategy In Customer Relationship Marketing (Crm), The Predominant Marketing Approach Of Today'S Most Successful Traditional And Dotcom Companies.. .
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.