Title
The Customer Delight Principle : Exceeding Customers' Expectations For Bottomline Success,Used
Delivery time: 8-12 business days (International)
Here'S How Your Company Can Take Customer Satisfaction To A New Level And Reap The Profits! . .The Customer Delight Principle Shows How Customer Delight Not Mere Satisfaction Drives Repeat Purchasing And Customer Loyalty. The Book Details How Your Company Can Build A Customer Delightoriented Organization And Reveals Many Of The Roadblocks That You Are Likely To Encounter. How To Monitor Customer Delight Results, Including Measurement And Validation Against Revenue, Is Covered, As Is Formulating Payback Curves For A Customer Delight Investment, Allocating Resources For Continued Customer Delight Improvements, And The Continued Benchmarking Of Results. .. . Statistics Show That Customer Satisfaction Alone Is Not Enough. Over 60% Of Customers Lost By Companies Have Reported That They Were At Least 'Satisfied,' In Their Experience With The Company . Striving For More Than Customer Satisfaction Is A Key Strategy In Customer Relationship Marketing (Crm), The Predominant Marketing Approach Of Today'S Most Successful Traditional And Dotcom Companies.. .
By changing our most important processes and
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is the main focus of 'The Customer Delight Principle'? A: 'The Customer Delight Principle' focuses on how businesses can exceed customer expectations to drive repeat purchases and customer loyalty, emphasizing customer delight over mere satisfaction.
- Q: Who is the author of this book? A: The author of 'The Customer Delight Principle' is Timothy L. Keiningham.
- Q: What is the publication date of this book? A: 'The Customer Delight Principle' was published on July 24, 2001.
- Q: How many pages does this book have? A: This book contains 208 pages.
- Q: What type of binding does this book have? A: 'The Customer Delight Principle' is available in hardcover binding.
- Q: Is this book in new or used condition? A: This book is listed as 'New'.
- Q: What are some key topics covered in the book? A: The book covers building a customer delight-oriented organization, monitoring customer delight results, measuring and validating against revenue, and addressing roadblocks in achieving customer delight.
- Q: What category does this book fall under? A: 'The Customer Delight Principle' is categorized under Advertising.
- Q: Is there a specific edition of the book? A: Yes, this book is the first edition.
- Q: What features are highlighted in the description of this book? A: The book is described as a 'Used Book in Good Condition', though it is also available as new.