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If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.
Customer service
All questions about your order, return and delivery must be sent to our customer service team by e-mail at yourstore@yourdomain.com
Sale & Press
If you are interested in selling our products, need more information about our brand or wish to make a collaboration, please contact us at press@yourdomain.com
Customer Relationship Management (CRM) is the buzz of the business world. Broader than the ageold principle that "the customer is always right," CRM targets profitable ways to act on that premise, at all times, across all channels and functionskeeping the customer coming back for more.Now, THE CUSTOMER DIFFERENTIAL provides a game plan for implanting CRM at the core of every organization. More than any other book before, it supplies the stepbystep guidelinescomplemented by illuminating case studieson how to put into practice this powerful new directive, including how to:* Implement a fourstep planning process to ensure a successful CRM initiative * Refocus the business and organize the entire company around CRM * Support CRM using metrics and analytics, as well as systems and technology * Transform customer interactions in every department, and at every customer touchpoint
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