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The Customer Service Intervention: Bottomline Tactics For Frontline Managers-used
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Are You Struggling Everyday To Turn Frontline People Into Great Service Teams? Do You Feel A Sense Of Urgency About Improving Customer Service? It'S Time For An Intervention. The Customer Service Intervention Offers A Practical Stepbystep Program That Will Teach You How To Quickley Assess The Effectiveness Of Your Staff...Launch An Intervention To Keep Your Staff Service Savvy...And Seize Opportunities Everyday To Improve The Quality Of Every Customer Interaction. Are You Willing To Stop And Evaluate Yourself, Your Team And Each Team Member? Make Personnel Changes And Adjust Future Hiring Criteria? Spend Substancial Amounts Of Time Training? Then This Powerful, Resultsoriented Guide Is For You. Learn What To Do To Improve Frontline Performanceand How To Do It. The Book Is Organized Into Two Sections: .The Big Picture Tells You What To Do. It Offers The Tactics, Best Practices And Techniques You'Ll Need For Your Intervention .Customer Service Intervention: The Program Shows You How To Do It Through Scripts, Exercises, Activities, Tools And Implementation Ideas. Learn How To : Prepare For And Launch An Inital Training Program In Customer Service, Engage Your Team In Creating Customer Service Information Tools, And Keep Your Team Buzzing About Customer Service During Routine Meetings With Quick, Hardhitting 'Halfhour Courses'.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What is the main focus of 'The Customer Service Intervention'? A: The book primarily focuses on helping front-line managers improve customer service by teaching them effective assessment and intervention strategies.
- Q: Who is the author of this book? A: The book is authored by Carolyn A. Martin.
- Q: What are the key components covered in the book? A: The book is divided into two sections: 'The Big Picture,' which outlines tactics and best practices, and 'Customer Service Intervention: The Program,' which provides scripts, exercises, and implementation ideas.
- Q: Is this book suitable for new managers? A: Yes, the book is designed to assist managers at all levels, including those who are new to their roles in customer service.
- Q: What is the format and condition of the book? A: The book is available in paperback format and is listed as 'New' condition.
- Q: How many pages does the book have? A: The book contains 187 pages.
- Q: What strategies does the book suggest for engaging teams in customer service? A: The book suggests preparing initial training programs, creating customer service information tools, and conducting quick, engaging training sessions during routine meetings.
- Q: What year was 'The Customer Service Intervention' published? A: The book was published on January 1, 2003.
- Q: Can this book help in performance evaluations of staff? A: Yes, the book provides guidance on assessing staff performance and making necessary personnel changes for improved customer service.
- Q: What is the target audience for this book? A: The target audience includes front-line managers and leaders who are responsible for customer service teams and wish to enhance their effectiveness.