Title
The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing CareersWhile Driving Growth ,Used
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The definitive Customer Success Manager HowToGuide for the CSM profession from Gainsight, who brought you the marketleading Customer SuccessThe Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. Thats because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize youre no longer selling just a product. Youre selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM professionuntil now.The Customer Success Professionals Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, firstofitskind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeedfrom the practitioner level all the way to senior leadership. The authorsacknowledged experts in building, training, and managing Customer Success teamsoffer realworld guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for frontline Customer Success Managers, this muchneeded book: Demonstrates how to build, implement, and manage a Customer Success team Helps new CSMs develop their skills and proficiency to be more employable and grow in their careers Provides clear guidance for managers on how to hire a stellar CSM Presents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunities Explains proven methods and strategies for mentoring CSMs throughout their careers Offers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industrys most respected leaders contributing their perspectivesCurrently, with over 70,000 open positions, Customer Success Manager in one of the fastestgrowing jobs in the world. The Customer Success Professionals Handbook: How to Thrive in One of the World's Fastest Growing CareersWhile Driving Growth For Your Company will prove to be your goto manual throughout every stage of your CSM career.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.