Title
The Dolphins Are Back: A Successful Quality Model for Healing the Environment,Used
Delivery time: 8-12 business days (International)
Applying a Quality Approach to Clean Up a Shoreline... An incredible story of the success that can result when business, government and citizens unite to advance a common cause. By the end of the 1980s, the once beautiful and treasured New Jersey shoreline had become one of the most polluted coasts in the United States. Communities felt the frustration of recordhigh beach closings and disappearing wildlife. In one dramatic example, over 1,000 bottlenose dolphins washed ashore along the Atlantic coast for Florida to New Jersey. As the situation worsened, the challenging job of finding a solution was eventually taken up by an innovative partnership representing business, government, and private citizens. At the direction of Phillip Scanlan, who brought along his talent and Baldrige Awardwinning experience as a quality vice president at AT&T, the group borrowed a successful tactic businesses had been using for years: They applied a total quality approach to clean up the shore and achieved a culture of continuous improvement. In The Dolphins Are Back, Phil Scanlan shares with you two compelling stories simultaneously: his experience implementing the industryrenowned quality methodology at AT&T, as well as the struggles and ultimate success of applying this same quality approach to cleaning up the New Jersey shore. In telling this story, Phil conveys the importance of recognizing the potential strength in relationships among business, government, and citizens. In a quality environment, these partnerships have the ability to tackle any seemingly complex and impossible task. If you're looking for an innovative but proven solution to a shared environmental problem, consider the powerful quality approach described in these pages. As Phil discovered early on in leading this tea, people are interested and want improvement. They just need an effective process model they can understand and apply.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.