Title
The dream of a house of my own or my life turned into a nightmare: Complaint letters in an institutional context,Used
Delivery time: 8-12 business days (International)
The present work has as its object the study of the complaint in the context of letters of customers of a company in the field of civil architecture. It involves an interaction between an individual and an organization and a damage not only of a material nature, but also of a symbolic one.Assuming that complaint has an expressive nature that implies negative feelings, we investigate how the proprietor of a Brazilian middle class real estate manages these feelings. We presuppose that the achievement of a complaint is related to linguistic, discursive, contextual and sociocultural knowledges that will influence the decisions of the complainer on the best way of presenting the complaint, considering the face works and the expression of affect. In accordance with the regularities presented in the material we worked with, the strong hypothesis relies on the affective or expressive nature of complaints, considering how these customers that belong to the middle class real state, in the condition of complainers, manage the negative feelings that emerge from this kind of context in a culture known by the ?myth of cordiality?.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.