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Relationship marketing is very necessary in marketing today. Banks need to communicate with their customers in a well mannered way and also put their customers wants into consideration. This dissertation presents my interest on the topic relationship marketing and how it helps customers satisfaction and also leads or makes customers want to stay with their banks. Marketing is a very important aspect when running a business, business need to think in a broader aspect and stop being or sticking with the old idea of marketing. Marketing has developed and evolved. Several people supported and where instrumental in the successful completion of this dissertation and indeed the glory also goes to them. First and foremost I thank the almighty GOD for seeing me through the year of my study and helping me with my research and also being their when I need Him the most. I thank Him for giving me the grace to begin and to end this course successfully. Blessed be the Lord for He has heard the voice of my supplication. The Lord is my strength and my shield: I thank You Lord for making all things possible. My sincere appreciation goes to my able supervisor, Miss Andrea Beetles
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