Title
The Experience Economy, Updated Edition
Delivery time: 8-12 business days (International)
In 1999, Joseph Pine And James Gilmore Offered This Idea To Readers As A New Way To Think About Connecting With Customers And Securing Their Loyalty. As A Result, Their Book The Experience Economy Is Now A Classic, Embraced By Readers And Companies Worldwide And Read In More Than A Dozen Languages.And Though The World Has Changed In Many Ways Since Then, The Way To A Customer'S Heart Has Not. In Fact, The Idea Of Staging Experiences To Leave A Memorableand Lucrativeimpression Is Now More Relevant Than Ever. With An Ongoing Torrent Of Brands Attacking Consumers From All Sides, How Do You Make Yours Stand Out?Welcome To The New Experience Economy. With This Fully Updated Edition Of The Book, Pine And Gilmore Make An Even Stronger Case That Experience Is The Missing Link Between A Company And Its Potential Audience. It Offers New Rich Examplesincluding The U.S. Army, Heineken Experience, Autostadt, Vinopolis, American Girl Place, And Othersto Show Fresh Approaches To Scripting And Staging Compelling Experiences, While Staying True To The Very Real Economic Conditions Of The Day.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is the main concept of 'The Experience Economy'? A: 'The Experience Economy' introduces the idea that businesses must create memorable experiences for their customers to foster loyalty, making these experiences the key to connecting with consumers.
- Q: Who are the authors of 'The Experience Economy'? A: The book is authored by Joseph Pine II and James Gilmore, who are recognized for their insights into customer experience and loyalty.
- Q: What is the publication date of the updated edition? A: The updated edition of 'The Experience Economy' was published on July 5, 2011.
- Q: How many pages does the book have? A: 'The Experience Economy, Updated Edition' contains 400 pages of content.
- Q: What condition is the used book in? A: The used book is listed as being in 'Good Condition' for readers.
- Q: What type of binding is used for this edition? A: This edition of 'The Experience Economy' is available in paperback binding.
- Q: What category does this book fall under? A: 'The Experience Economy' is categorized under Management.
- Q: Are there new examples provided in this edition? A: Yes, the updated edition includes new examples, such as the U.S. Army, Heineken Experience, and American Girl Place, demonstrating fresh approaches to creating compelling experiences.
- Q: Is this book suitable for business leaders? A: Yes, 'The Experience Economy' is particularly relevant for business leaders looking to differentiate their brands and enhance customer engagement through memorable experiences.
- Q: What is the significance of the Experience Economy concept today? A: The concept remains significant today as it emphasizes the importance of creating unique experiences in a crowded marketplace, helping businesses to stand out and connect with their target audience.