Title
The Field Guide To Understanding Human Error
Delivery time: 8-12 business days (International)
When Faced With A Human Error Problem, You May Be Tempted To Ask 'Why Didn'T They Watch Out Better? How Could They Not Have Noticed?'. You Think You Can Solve Your Human Error Problem By Telling People To Be More Careful, By Reprimanding The Miscreants, By Issuing A New Rule Or Procedure. These Are All Expressions Of 'The Bad Apple Theory', Where You Believe Your System Is Basically Safe If It Were Not For Those Few Unreliable People In It. This Old View Of Human Error Is Increasingly Outdated And Will Lead You Nowhere. The New View, In Contrast, Understands That A Human Error Problem Is Actually An Organizational Problem. Finding A 'Human Error' By Any Other Name, Or By Any Other Human, Is Only The Beginning Of Your Journey, Not A Convenient Conclusion. The New View Recognizes That Systems Are Inherent Tradeoffs Between Safety And Other Pressures (For Example: Production). People Need To Create Safety Through Practice, At All Levels Of An Organization. Breaking New Ground Beyond Its Successful Predecessor, The Field Guide To Understanding Human Error Guides You Through The Traps And Misconceptions Of The Old View. It Explains How To Avoid The Hindsight Bias, To Zoom Out From The People Closest In Time And Place To The Mishap, And Resist The Temptation Of Counterfactual Reasoning And Judgmental Language. But It Also Helps You Look Forward. It Suggests How To Apply The New View In Building Your Safety Department, Handling Questions About Accountability, And Constructing Meaningful Countermeasures. It Even Helps You In Getting Your Organization To Adopt The New View And Improve Its Learning From Failure. So If You Are Faced By A Human Error Problem, Abandon The Fallacy Of A Quick Fix. Read This Book.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.