Title
The Guidebook for Performance Improvement: Working with Individuals and Organizations,New
Sold by Ergodebooks, an authorized reseller.
Returns accepted within 30 days | support@ergodebooks.com
Shipping Information
- Free Standard Shipping — United States only
- Processing Time: 1–3 business days
- Estimated Delivery: 3–5 business days after dispatch
- Double-boxed, fully insured & discreetly packaged
- Tracking number sent via email once dispatched
- Orders over $250 require signature upon delivery. Taxes calculated at checkout.
Returns & Refund
Returns accepted within 30 days of delivery.
Damaged or Defective Item
Free return shipping + replacement or full refund
Wrong Item Received
Free return shipping + replacement or full refund
Change of Mind
Return shipping at customer's expense · 25% restocking fee applies
Payment Option
The ultimate resource for improvement and planning! This treasure trove of information gives you expert direction for helping your organization and its employees improve performance. Unlike most resources on organizational improvement that consider only the micro (individual) and macro (organization) levels, this guide incorporates the mega (customer/client) level in planning success.Among the many leading contributors to this volume are: Dale M. Brethower Diane Dormant Judith Hale Roger Kaufman Danny G. Langdon Bette Madson Ann W. Parkman Sivasailam 'Thiagi' Thiagarajan Odin Westgaard Jack Zigon . . . and many more! You'll learn vital performance improvement steps including: Defining objectives and ensuring that they are useful Determining what results to achieve Designing and implementing interventions, programs, and activities that will achieve results Planning appropriate evaluation efforts . . . and much more!The Guidebook for Performance Improvement draws on all the current improvement approachesquality, reengineering, jobtask analysis, reward programs, and otherssynthesizes those ideas, and offers you a wide range of success strategies to maximize workplace performance. A desk reference like no other, this book gives you cuttingedge tips and techniques for achieving organizational breakthroughs.Selected Contents: The Origins and Critical Attributes of Human Performance Technology Research and Development Origins of Performance Systems Social Responsibility A StrategicPlanning Framework: Mega Planning Preparing Performance Indicators and Objectives NeedsAssessment Basics BusinessUnit Performance Analysis and Development Organizational Mapping JobTask Analysis The Hierarchy of Interventions Applications of Total Quality Concepts to Organizational Effectiveness Developing Frontline Employees: A New Challenge for Achieving Organizational Effectiveness Job Aids Recruitment and Turnover Accountability for Staff Turnover Performance Management Program Management: Its Relationship to the Project Rewards and Performance Incentives Developing Test and Assessment Items Quality Management/Continuous Improvement Performance Appraisal
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.