Title
The Guidebook for Performance Improvement: Working with Individuals and Organizations,New
Delivery time: 8-12 business days (International)
The ultimate resource for improvement and planning! This treasure trove of information gives you expert direction for helping your organization and its employees improve performance. Unlike most resources on organizational improvement that consider only the micro (individual) and macro (organization) levels, this guide incorporates the mega (customer/client) level in planning success.Among the many leading contributors to this volume are: Dale M. Brethower Diane Dormant Judith Hale Roger Kaufman Danny G. Langdon Bette Madson Ann W. Parkman Sivasailam 'Thiagi' Thiagarajan Odin Westgaard Jack Zigon . . . and many more! You'll learn vital performance improvement steps including: Defining objectives and ensuring that they are useful Determining what results to achieve Designing and implementing interventions, programs, and activities that will achieve results Planning appropriate evaluation efforts . . . and much more!The Guidebook for Performance Improvement draws on all the current improvement approachesquality, reengineering, jobtask analysis, reward programs, and otherssynthesizes those ideas, and offers you a wide range of success strategies to maximize workplace performance. A desk reference like no other, this book gives you cuttingedge tips and techniques for achieving organizational breakthroughs.Selected Contents: The Origins and Critical Attributes of Human Performance Technology Research and Development Origins of Performance Systems Social Responsibility A StrategicPlanning Framework: Mega Planning Preparing Performance Indicators and Objectives NeedsAssessment Basics BusinessUnit Performance Analysis and Development Organizational Mapping JobTask Analysis The Hierarchy of Interventions Applications of Total Quality Concepts to Organizational Effectiveness Developing Frontline Employees: A New Challenge for Achieving Organizational Effectiveness Job Aids Recruitment and Turnover Accountability for Staff Turnover Performance Management Program Management: Its Relationship to the Project Rewards and Performance Incentives Developing Test and Assessment Items Quality Management/Continuous Improvement Performance Appraisal
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.