Title
The HCAHPS Handbook 2: Tactics to Improve Qualilty and the Patient Experience,Used
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For bulk order inquiries, please contact huronpublishing@hcg.com Discover the newest proven tactics for consistently high HCAHPS results.In the race to improve the patient experience, organizations coached by Studer Group have a distinct edge. They outperform the nation on HCAHPS measures by an average of 21 percentile points, outpace it in improvements at a speed of nearly 50 percent faster, and also beat the national average in every core measure. Whats more, they set themselves up for quick, sustainable improvements in outcomes connected to future valuebased purchasing changes.The revised new edition of The HCAHPS Handbook: Tactics to Improve Quality and the Patient Experiencewritten by Lyn Ketelsen, RN, MBA, Karen Cook, RN, and Bekki Kennedylays out the strategy and tactics that enable them to consistently perform at such a high level. It retains the howto focus that made the first edition a bestseller, while also providing fresh evidence and vital new content.This book is a valuable resource for organizations seeking to provide the exceptional quality of care their patients expect and deserve. It provides:A new section up front that functions as an HCAHPS primer great for helping to set the right goals and getting people aligned and accountable.Vital information on the five new HCAHPS questions that became mandatory in 2013.New tactics to improve quality and patient perception of care in areas pinpointed by the new Care Transition Composite.Fresh evidence straight from Studer Groups Learning Lab on which tactics are most successful at moving metrics on all HCAHPS questions.Insights on critical tweaks you can make to refine and perfect the tactics you are already using.The first edition of The HCAHPS Handbook has quickly become an authoritative resources for healthcare organizations seeking to maximize clinical quality, patient perception of care, and reimbursement. The revised and updated second edition is a cant miss resource for any organization seeking to maximize clinical quality and the patient experience...while protecting the margin that keeps you living your mission.
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This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: How many pages does The HCAHPS Handbook have? A: The HCAHPS Handbook has four hundred thirty-two pages. This extensive length allows for in-depth coverage of tactics to improve patient experience.
- Q: What is the binding type of this book? A: The binding type of this book is paperback. This makes it lightweight and easy to handle for readers.
- Q: What are the dimensions of The HCAHPS Handbook? A: The dimensions of The HCAHPS Handbook are five point seventy-five inches by one inch by eight point seventy-five inches. These measurements make it a convenient size for reading and storage.
- Q: Who is the author of The HCAHPS Handbook? A: The author of The HCAHPS Handbook is Lyn Ketelsen, RN, MBA. She collaborated with Karen Cook, RN, and Bekki Kennedy to provide insights on improving healthcare quality.
- Q: Is this book suitable for healthcare professionals? A: Yes, this book is suitable for healthcare professionals. It provides valuable insights and tactics for improving patient experience and HCAHPS results.
- Q: How can I apply the strategies from The HCAHPS Handbook? A: You can apply the strategies from The HCAHPS Handbook by implementing the tactics outlined in the book within your organization. The book includes practical steps to enhance patient care.
- Q: What is the focus of The HCAHPS Handbook? A: The focus of The HCAHPS Handbook is to improve quality and patient experience in healthcare. It offers proven tactics and strategies for achieving high HCAHPS scores.
- Q: Can this book help with value-based purchasing changes? A: Yes, this book can help with value-based purchasing changes. It lays out strategies that align with future reimbursement models and focuses on sustainable improvements.
- Q: What kind of insights does The HCAHPS Handbook provide? A: The HCAHPS Handbook provides insights on successful tactics for improving healthcare metrics. It includes fresh evidence from Studer Group's Learning Lab.
- Q: How do I keep The HCAHPS Handbook in good condition? A: To keep The HCAHPS Handbook in good condition, store it in a cool, dry place and avoid exposing it to moisture. Handle it gently to prevent wear.
- Q: Is there a warranty for The HCAHPS Handbook? A: No, there is no warranty for The HCAHPS Handbook. However, check the retailer's return policy for any issues with your purchase.
- Q: What if The HCAHPS Handbook arrives damaged? A: If The HCAHPS Handbook arrives damaged, contact the retailer for their return or exchange policy. Most retailers will assist you in resolving the issue.
- Q: Can beginners benefit from The HCAHPS Handbook? A: Yes, beginners can benefit from The HCAHPS Handbook. It serves as an introductory resource to HCAHPS and provides essential tactics for improving patient care.
- Q: Are there new tactics in the updated edition? A: Yes, the updated edition includes new tactics to improve quality and address recent HCAHPS questions. It reflects the latest changes in healthcare metrics.
- Q: Who published The HCAHPS Handbook? A: The HCAHPS Handbook is published by Fire Starter Publishing, LLC. They specialize in resources for healthcare professionals.