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The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets,New
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Success in todays rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsivelyreadable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The RitzCarlton Hotel Companys president and COO Herve Humler.This uptotheminute resource delivers the closely guarded customer experience secrets and ontrend customer service insights of todays top hoteliers, restaurateurs, and masters of hospitality management including:Four Seasons Chairman Isadore Sharp: How to build an unsinkable company cultureUnion Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and moreTom Colicchio (Craft Restaurants, Top Chef): How to create a customercentric customer experience in a chefcentric restaurantVirgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, futurefriendly hospitality approachRitzCarlton President and COO Herve Humler: How to engage todays new breed of luxury travelersDoublefivestar chef and hotelier Patrick OConnell (The Inn at Little Washington) shares the secrets of creating hospitality connectionsDesigner David Rockwell on the secrets of building millennialfriendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with todays travelersRestaurateur Traci Des Jardins on building a narcissismfree hospitality cultureLegendary chef Eric Riperts principles of creating a great guest experiences, simultaneously within a single dining room.The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, firsthand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource.As RitzCarlton President and COO Herve Humler says in his foreword to the book, If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, youll find the secrets here.
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