Title
The Impact of Work Engagement on Frontline Employees Outcomes: An Empirical Investigation in the Nigerian Hotel Industry,Used
Delivery time: 8-12 business days (International)
An examination of the relevant literature demonstrates that work engagement has not received adequate empirical attention in the field of positive psychology including tourism and hospitality literature. Hence, a model which examines the impacts of work engagement dimensions (vigor, dedication, and absorption) on service recovery performance, job satisfaction, and turnover intentions was developed and tested. In addition, the relationships among service recovery performance, job satisfaction, and turnover intentions were investigated. With the purpose in mind, frontline employees in the four and fivestar hotels of Abuja, the capital city of Nigeria, were used as the sample. Based on the results, none of the dimensions of work engagement had a significant effect on service recovery performance and turnover intentions. Of the dimensions of work engagement, vigor was found to have a significant and positive impact on job satisfaction. The rest of the dimensions did not significantly affect job satisfaction. Employees with higher job satisfaction had lower turnover intentions. Service recovery performance did not significantly impact job satisfaction and turnover intentions.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.