Title
The Improvement Guide: A Practical Approach to Enhancing Organizational Performance,New
Delivery time: 8-12 business days (International)
This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
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Frequently Asked Questions
- Q: What is the main focus of 'The Improvement Guide'? A: The Improvement Guide focuses on providing a practical approach to enhancing organizational performance through process improvement strategies.
- Q: Who are the authors of the book? A: The book is authored by Gerald J. Langley and his colleagues, who are experienced in the field of process improvement.
- Q: What topics are covered in the book? A: The book covers topics such as the Model for Improvement, strategies for accelerating improvement, and practical tools for application in various industries.
- Q: Is this edition different from previous ones? A: Yes, this second edition includes updated information and new insights on spreading changes across multiple sites for better improvement outcomes.
- Q: How many pages does the book have? A: The book contains 512 pages, providing comprehensive coverage of its topics.
- Q: What is the condition of the book? A: The book is brand new and comes in hardcover binding.
- Q: When was 'The Improvement Guide' published? A: The book was published on April 20, 2009.
- Q: Can this book be useful for different industries? A: Yes, the principles and tools discussed in the book are applicable across various industries, including healthcare and public agencies.
- Q: What is the intended audience for this book? A: The book is intended for managers, team leaders, and anyone involved in organizational improvement efforts.
- Q: Does the book offer real-world examples? A: Yes, it provides a practical toolkit with ideas and applications drawn from real-world improvement efforts.