Title
The Invisible Spotlight: Why Managers Can't Hide,Used
Delivery time: 8-12 business days (International)
Wasserman and Katz make a compelling argument that all managers work in the heat of an invisible spotlight where their every word and deed are scrutinized by employees. Remarkably, most managers are unaware of this reality. As a result, they underestimate the impact of the passing moments that are at the heart of their management relationships.The authors tell illuminating stories from their nearly 40 years as consultants about management successes and misadventures in the unseen spotlight. Each story acts like a mirror, reflecting the readers own management challenges. The authors realistic observations and insights gained as intimate outsiders enrich the books lessons.The Invisible Spotlight offers a fresh, practical perspective on building sound management relationships. The messages are intelligent, often provocative, and always nononsense. The reader will find it easy to think through ideas and practices central to enlightened management. For example: The management role does not come naturally. Instincts and reflexes alone can be as selfdefeating as they are useful. Management requires practice, discipline, and selfreflection. If the foundation of the management relationship is solid, the manager is doing something right; if it fails or falters, the manager is doing something wrong. In this sense, managers are architects of the relationships they form with their employees. People don't change when theyre comfortable; they change when theyre uncomfortable. Carefully orchestrating moments of discomfort is an integral part of effective and humane management. More thought than managers ever imagined goes into the art of recognition and encouragement. No paintbynumbers approach to managing will protect managers from missteps. The challenge is to recognize and recover from them, and its one of of the hardest challenges to address with grace.The Invisible Spotlight: Why Managers Cant Hide is a hard look at the soft side of management.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.