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Kaizen Events are an effective way to train organizations to break unproductive habits and adopt a continuous improvement philosophy while, at the same time, achieve breakthrough performancelevel results. Through Kaizen Events, crossfunctional teams learn how to make improvements in a methodological way. They learn how to quickly study a process, identify and prioritize improvement opportunities, implement change, and sustain their gains. Most importantly, they learn how to work with one another to solve problems rapidly and in a highly effective way.In The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments, authors Karen Martin and Mike Osterling provide a practical howto guide for planning and executing Kaizen Events in nonmanufacturing settings, and conducting postEvent followups to sustain the improvements made.Geared to continuous improvement professionals and leaders within the office areas of manufacturing, the service sector and knowledgeworker environments, this book provides the methodology and practical tools for generating measurable results, while building a motivated workforce and laying the foundation for continuous improvement.The Kaizen Event Planner provides those responsible for improving office, service, and technical processes with the skills to effectively scope the activity, engage the right people, and facilitate successful Events!Many Excelbased tools, which complement the lessons in this book, are found here under the 'support materials' tab..
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