Title
The Language Of Service Encounters: A Pragmaticdiscursive Approach
Delivery time: 8-12 business days (International)
Service Encounters Are Ubiquitous In Social Interaction. We Buy Food And Everyday Items In Supermarkets, Convenience Stores, Or Markets; We Purchase Merchandise In Department Stores; Or We Request Information At A Visitor Information Center. This Book Offers A Comprehensive Account Of Service Encounters In Commercial And Noncommercial Settings. Grounded In Naturally Occurring Facetoface Interactions And Drawing On A Pragmaticdiscursive Approach, J. Csar Flixbrasdefer Sets Out A Framework For The Analysis Of Transactional And Relational Talk In Various Contexts In The United States And Mexico. This Book Investigates Crosscultural And Intralingual Pragmatic Variation During The Negotiation Of Service. The Author Provides A Broad Review Of Research On Service Encounters To Date, And Analyzes Characteristics Of Sales Transactions, Such As Participants' Roles, Pragmatic And Discourse Functions Of Relational Talk And Address Forms, The Realization Of Politeness, And Changes In Alignment From Transactional To Relational Talk.
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⚠️ WARNING (California Proposition 65):
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Frequently Asked Questions
- Q: What is the main focus of 'The Language of Service Encounters'? A: The book focuses on service encounters in both commercial and non-commercial settings, analyzing transactional and relational communication between participants.
- Q: Who is the author of this book? A: The author is J. César Félix-Brasdefer, who provides insights based on a pragmatic-discursive approach to service encounters.
- Q: How does this book address cross-cultural differences? A: The book investigates cross-cultural and intra-lingual pragmatic variation in service encounters, particularly between the United States and Mexico.
- Q: What is the format of the book? A: The book is available in hardcover format, making it durable for frequent use.
- Q: How many pages does 'The Language of Service Encounters' have? A: The book contains a total of 296 pages.
- Q: When was this book published? A: The book was published on April 30, 2015.
- Q: What topics are covered in the book? A: Topics include the roles of participants in service encounters, the functions of relational talk, politeness strategies, and the transition from transactional to relational communication.
- Q: Is this book suitable for beginners in linguistics? A: Yes, the book offers a comprehensive overview that is accessible to readers new to the subject of service encounters in linguistics.
- Q: What can I expect to learn from this book? A: Readers can expect to gain an understanding of the dynamics of service encounters, including communication strategies and cultural variations.
- Q: Is there any specific audience for this book? A: The book is aimed at academics, students, and professionals interested in linguistics, communication, and service interaction.