Title
The Management of Conflict: Interpretations and Interests in Comparative Perspective,Used
Delivery time: 8-12 business days (International)
Complex social and political conflicts invariably have multiple roots rather than a single clear cause, and they are therefore difficult to manage effectively. Conflicts are about the interpretations of opponents' motives as well as the interests that antagonists pursue. Conflict management is most effective when it addresses not only the specific objects of contention but also adversaries' deeper, emotionladen fears.Drawing on research and ideas delineated in his companion book, The Culture of Conflict, Marc Howard Ross offers a crosscultural approach to conflict management. He identifies key features of constructive conflict management societies and evaluates three strategies of conflict managementself help, joint problemsolving, and thirdparty decision makingshowing how each succeeds or fails in dealing with both disputants' interests and interpretations as causes of conflict. Exploring a wide variety of conflict management successes and failuresincluding the confrontation between MOVE and the city of Philadelphia, a public housing dispute in New York City, the return to warfare in postcolonial highland New Guinea, persistent hostility in Northern Ireland, and the Camp David AccordsRoss explains that how disputants' interests and interpretations are addressed affects the course of each dispute, its intensity, and the degree to which the dispute results in a constructive outcome. He offers the hypothesis that in bitter disputes modifying opponents' interpretations is a prerequisite for bridging differences in interests, stresses the need for models of successful conflict management, and suggests ways to expand constructive conflict management.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.