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A classic resource, Planning for Results has long served to help public librarians envision, evaluate, and respond to community needs with distinctive programs and services. The NEW Planning for Results continues that tradition in an allinone guide that outlines a tested, resultsdriven planning processrevamped and streamlined to enable libraries to respond quickly to rapidly changing environments. Nelson's brand new approach focuses on the essential steps necessary to draft a forwardlooking plan for any public library, regardless of organizational structure or size. New to this edition is an informationgathering toolkit for performing research and using customer surveys to provide a higher, more responsive level of service. The recommended planning time line has been reduced from eight to ten months down to four months in this edition and the previous twentythree planning tasks have been combined to make twelve. Benefit from improvements to the process based on feedback from librarians around the country as you learn how to: Design a planning process, customized to your setting, with the help of Nelson's do's and dont's, indepth case study, and sample forms. Utilize toolkit resources to plan your route, reach consensus, and keep staff informed. Use the thirteen workforms to simplify, organize, explain, and implement the process.With the tools in The New Planning for Results, librarians will be equipped to react swiftly by surveying the environment and transforming services to effectively meet changing community needs.
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