Title
The New Public Service: Serving, Not Steering
Delivery time: 8-12 business days (International)
The New Public Service: Serving, Not Steering Provides A Framework For The Many Voices Calling For The Reaffirmation Of Democratic Values, Citizenship, And Service In The Public Interest. It Is Organized Around A Set Of Seven Core Principles: (1) Serve Citizens, Not Customers; (2) Seek The Public Interest; (3) Value Citizenship And Public Service Above Entrepreneurship; (4) Think Strategically, Act Democratically; (5) Recognize That Accountability Isnt Simple; (6) Serve, Rather Than Steer; And (7) Value People, Not Just Productivity.The New Public Service Asks Us To Think Carefully And Critically About What Public Service Is, Why It Is Important, And What Values Ought To Guide What We Do And How We Do It. It Celebrates What Is Distinctive, Important, And Meaningful About Public Service And Considers How We Might Better Live Up To Those Ideals And Values. The Revised Fourth Edition Includes A New Chapter That Examines How The Role And Significance Of These New Public Service Values Have Expanded In Practice And Research Over The Past 15 Years.Although The Debate About Governance Will Surely Continue For Many Years, This Compact, Clearly Written Volume Both Provides An Important Framework For A Public Service Based On Citizen Discourse And The Public Interest And Demonstrates How These Values Have Been Put Into Practice. It Is Essential Reading Fo Students And Serious Practitioners In Public Administration And Public Policy.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Frequently Asked Questions
- Q: What is the main theme of 'The New Public Service: Serving, Not Steering'? A: The main theme of the book revolves around reaffirming democratic values, citizenship, and the importance of serving the public interest rather than treating citizens as customers.
- Q: Who is the author of this book? A: The author of 'The New Public Service: Serving, Not Steering' is Janet V. Denhardt.
- Q: What are the core principles discussed in the book? A: The book outlines seven core principles: serve citizens, seek the public interest, value citizenship, think strategically, recognize accountability complexity, serve rather than steer, and value people over productivity.
- Q: What can I expect to learn from this book? A: Readers can expect to gain insights into the nature of public service, its significance, and the values that should guide public administrators in their work.
- Q: Is this book suitable for students? A: Yes, the book is essential reading for students of public administration and public policy, offering a framework that is both practical and theoretical.
- Q: When was the fourth edition published? A: The fourth edition of 'The New Public Service' was published on March 23, 2015.
- Q: How many pages does this book have? A: The book contains a total of 272 pages.
- Q: What is the binding type of this book? A: The book is available in paperback binding.
- Q: Does the book include any new chapters in the fourth edition? A: Yes, the revised fourth edition includes a new chapter that explores the expanded role of New Public Service values in practice and research over the past 15 years.
- Q: What makes this book unique compared to other public administration texts? A: This book stands out by emphasizing citizen engagement and the public interest, rather than a purely entrepreneurial approach, and it highlights the importance of democratic values in public service.