Title
The Nordstrom Way: Second Edition,New
Delivery time: 8-12 business days (International)
The Nordstrom Way shows the direct link between empowering your employees and creating a longterm relationship with your customers. More businesses should follow Nordstrom's example.Howard Schultz, Chairman, Starbucks CoffeeVirtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's 'best companies to work for' and 'most admired' list every year the surveys have been taken. Despite its position in the hardhit retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss during the recent economic downturn. The Nordstrom Way to Customer Service, Second Edition explains what every business can learn from the world's most famous customerservicedriven company.New material in this revised edition includes: 'How To Become The Nordstrom Of Your Industry' Tools for creating a customerdriven culture Chapters on Nordstrom's online customer service and the innovative social commerce features of its website Breakthroughs on Nordstrom's multichannel approach to customer serviceNordstrom follows a set of principles that has made it a leader in its industry. Discover what endears Nordstrom to its customers, and learn how to apply those same standards to your company.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is 'The Nordstrom Way: Second Edition' about? A: 'The Nordstrom Way: Second Edition' explores the connection between employee empowerment and customer loyalty, showcasing how Nordstrom's customer service principles can be applied across various industries.
- Q: Who is the author of 'The Nordstrom Way: Second Edition'? A: The book is authored by Robert Spector, who is known for his insights into customer service and retailing.
- Q: What are the main features of this book? A: This edition includes insights on becoming a customer-driven business, tools for fostering a customer-centric culture, and chapters detailing Nordstrom's online customer service strategies and multi-channel approach.
- Q: How many pages does 'The Nordstrom Way: Second Edition' have? A: 'The Nordstrom Way: Second Edition' contains 240 pages, providing in-depth exploration of its themes.
- Q: When was 'The Nordstrom Way: Second Edition' published? A: The book was published on March 5, 2012.
- Q: What is the binding type of this book? A: 'The Nordstrom Way: Second Edition' is available in a paperback binding.
- Q: Is 'The Nordstrom Way: Second Edition' suitable for all types of businesses? A: Yes, the principles discussed in the book are applicable to a wide range of businesses aiming to enhance customer service and employee engagement.
- Q: What edition is 'The Nordstrom Way' currently in? A: This is the second edition of 'The Nordstrom Way'.
- Q: What category does this book fall under? A: 'The Nordstrom Way: Second Edition' is categorized under Retailing.
- Q: Is the book new or used? A: 'The Nordstrom Way: Second Edition' is sold in new condition.