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The Problem Solving Memory Jogger: Seven Steps to Improved Processes,New
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The Memory Jogger 2 contains a brief description of a 7step problemsolving model that shows how the quality tools can be used to solve process problems. To help teams apply the model, training and quality managers asked us for a resource that would provide more guidance on the problem solving process. In response, GOAL/QPC published The Problem Solving Jogger.Speed the neverending quest for improved business processes by following GOAL/QPC's 7step ProblemSolving Model, based on the Deming PlanDoCheckAct Cycle. This easytouse pocket guide shows readers how to use the quality improvement tools of the Memory Jogger 2 in a problemsolving context, and recommends the appropriate tools for each step of the way.The book explains the importance of a systematic approach to problem solving, and walks readers through the model, explaining key concepts and how to do the sub steps. A case example links the steps, showing how one team used the tools to improve a realworld business process. A second case example shows how to create a problemsolving storyboard. The book is designed for both beginning and advanced teams: a special section shows teams how to turbocharge each step with the 7 MP tools and the creativity tools.Empower your workforce by adding your organization's logo, mission statement, or customizing the content to your organization's needs.Features: Finding and solving problems in your organization's processes Using a systematic model to solve problems How to implement the 7Step problemsolving model Creating a Storyboard Expert tips Advanced problemsolving concepts and techniques
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