Title
The Relationship Economy: Building Stronger Customer Connections in the Digital Age,New
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Creating Authentic Customer Connections in a HighTech WorldIn The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from facetoface communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than everand they will be the key to success for businesses moving forward. As he aptly states, 'Being able to build true sustainable relationships is the biggest competitive advantage in a world where automation, artificial intelligence, and machine learning are eliminating the human experience, which is what creates the emotional connections that build true customer loyalty.' This book reminds readers of the importance of personal connections and shows them how to attain meaningful, lasting relationships with their customers.
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This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What is the main focus of 'The Relationship Economy'? A: 'The Relationship Economy' focuses on the importance of building authentic customer connections in the digital age, emphasizing that personal relationships are crucial for business success.
- Q: Who is the author of 'The Relationship Economy'? A: The author of 'The Relationship Economy' is John R. DiJulius, a recognized expert in customer service and relationship management.
- Q: When was 'The Relationship Economy' published? A: 'The Relationship Economy' was published on October 8, 2019.
- Q: What can readers expect to learn from this book? A: Readers can expect to learn strategies for creating meaningful customer relationships and the significance of personalization in a technology-driven world.
- Q: How many pages does 'The Relationship Economy' have? A: 'The Relationship Economy' has a total of 248 pages.
- Q: What type of binding does this book have? A: 'The Relationship Economy' is available in hardcover binding, ensuring durability and a premium feel.
- Q: Is 'The Relationship Economy' suitable for all business leaders? A: Yes, 'The Relationship Economy' is suitable for all business leaders looking to improve customer engagement and build lasting connections.
- Q: Does the book address the impact of technology on customer relationships? A: Yes, the book discusses how advances in technology affect customer relationships and the need for businesses to focus on personal connections.
- Q: What is the item condition of the book? A: 'The Relationship Economy' is sold as a new item, ensuring quality and freshness for readers.
- Q: Can this book help improve customer loyalty? A: Yes, the insights provided in 'The Relationship Economy' are aimed at helping businesses foster emotional connections that lead to increased customer loyalty.