The Service Consultant: Principles of Service Management and Ownership,Used

The Service Consultant: Principles of Service Management and Ownership,Used

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SKU: SONG1133612350
Brand: Cengage Learning
Condition: Used
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Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of taskoriented procedures for daytoday operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an indepth examination of the multifaceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most uptodate information in the field.

⚠️ WARNING (California Proposition 65):

This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, please visit www.P65Warnings.ca.gov.

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