The Service Consultant: Working in an Automotive Facility,Used

The Service Consultant: Working in an Automotive Facility,Used

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SKU: SONG140187990X
Brand: Brand: Cengage Learning
Condition: Used
$41.51
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This book examines the multifaceted responsibilities of an automotive service consultant. It outlines taskoriented procedures for dayto day operations and provides an understanding of how service techniques are used to maximize customer satisfaction and profitability. Content follows the tasks identified by ASE for Automotive Service Consultant (C1). ASE terminology is used throughout to describe the people and businesses servicing the driving public. Coverage examines communications specific to customer relations and sales as well as internal communications, relations, and supervision. Customer delivery and follow up round out this thorough exploration of the functions of a successful automotive service consultant.

⚠️ WARNING (California Proposition 65):

This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, please visit www.P65Warnings.ca.gov.

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