Title
The Toyota Way To Service Excellence: Lean Transformation In Service Organizations
Delivery time: 8-12 business days (International)
The Worlds Bestselling Lean Expert Shows Servicebased Organizations How To Go Lean, Gain Value, And Get Resultsthe Toyota Way.A Mustread For Service Professionals Of Every Level, This Essential Book Takes The Proven Lean Principles Of The Bestselling Toyota Way Series And Applies Them Directly To The Industries Where Quality Of Service Is Crucial For Success. Jeff Liker And Karyn Ross Show You How To Develop Lean Practices Throughout Your Organization Using The Famous 4P Model. Whether You Are An Executive, Manager, Consultant, Or Frontline Worker Who Deals With Customers Every Day, Youll Learn How Take Advantage Of All Lean Has To Offer.With This Book As Your Guide, Youll Gain A Clear Understanding Of Lean And Discover The Principles, Practices And Tools Needed To Develop People And Processes That Surprise And Delight Each Of Your Customers. These Groundtested Techniques Are Designed To Help You Make Continuous Improvements In Your Services, Streamline Your Operations, And Add Everincreasing Value To Your Customers. Fascinating Case Studies Of Leandriven Success In A Range Of Service Industries, Including Healthcare, Insurance, Financial Services, And Telecommunications, Illustrate That Lean Principles And Practices Work As Well In Services As They Do In Manufacturing.Drawn From Original Research And Realworld Examples, The Toyota Way To Service Excellence Will Help You Make The Leap To Lean.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.