Title
The Trade Technicians Soft Skills Manual (MindTap Course List),New
Delivery time: 8-12 business days (International)
Learning to express yourself in a positive and professional way can be an artform. THE TRADE TECHNICIAN'S SOFT SKILLS MANUAL, teaches these important soft skills with line drawings, photographs, and anecdotes from real case studies. This approach makes the subject area approachable while engaging the reader. The anecdotes are followed by explanations of proven service behaviors, along with proven standards, practice tips, forms, documents and checklists complete the text to teach technicians the fine art of customer service. Based on more than 30 years of studies and field research, this text teaches the skills needed for a trade technician to advance in their careers and differentiate themselves from others in their field. THE TRADE TECHNICIAN'S SOFT SKILLS MANUAL is written by Steve Coscia, a motivational speaker who managed a technical support team for more than 20 years and has used these techniques and practices to advance his own career as an industry expert.
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⚠️ WARNING (California Proposition 65):
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To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is the main focus of The Trade Technician’s Soft Skills Manual? A: The Trade Technician’s Soft Skills Manual focuses on teaching essential soft skills for trade technicians, emphasizing effective communication, customer service behaviors, and professional development.
- Q: Who is the author of this manual? A: The manual is authored by Steve Coscia, a motivational speaker with over 20 years of experience managing a technical support team.
- Q: What type of content can I expect in the book? A: The book includes line drawings, photographs, anecdotes from real case studies, explanations of service behaviors, practice tips, forms, documents, and checklists.
- Q: How many pages does The Trade Technician’s Soft Skills Manual have? A: The manual contains 128 pages.
- Q: What is the binding type of the book? A: The Trade Technician’s Soft Skills Manual is available in paperback binding.
- Q: Is this book suitable for new technicians? A: Yes, the book is suitable for new technicians as it teaches foundational soft skills necessary for advancing in their careers.
- Q: When was this book published? A: The Trade Technician’s Soft Skills Manual was published on March 10, 2011.
- Q: What condition is the book in? A: The book is listed as 'New' and is in good condition.
- Q: Can this book help me improve my customer service skills? A: Absolutely, the manual is designed to enhance customer service skills through practical tips and proven service behaviors.
- Q: What topics are covered in the book related to career advancement? A: The book covers topics such as effective communication, professionalism, customer service techniques, and behaviors that help differentiate technicians in their field.