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The Trusted Advisor: 20th Anniversary Edition,New
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The 20th anniversary edition of the ?brilliant and practical? (Tom Peters, author of The Professional Service 50) business classicnow updated to reflect the digital worldprovides essential tools and wisdom for all consultants, negotiators, and advisors.In today?s fastpaced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one?s discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients.In this 20th anniversary edition, Maister, Green, and Galford enrich our understanding of today?s society and illustrate how to be effective communicators in a digital world. Using their model of ?the trust equation? they dissect the rational and emotional components of trustworthiness. With precision and clarity, they detail five distinct steps you must take to create a trustbased relationship. Each stepengage, listen, frame, envision, and commitis richly described in distinct chapters.This immensely accessible book offers ?an invaluable road map to all those who seek to develop truly special relationships with their clients? (Carl Stern, CEO, Boston Consulting Group). The authors weave together anecdotes, experience, and examples of both their own and others? successes and mistakes to great effect. The Trusted Advisor is essential reading for anyone who must advise, negotiate, or manage complex relationships with others.
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This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What is the main focus of 'The Trusted Advisor'? A: The main focus of 'The Trusted Advisor' is on building trust and confidence in professional relationships, especially for consultants, negotiators, and advisors. It provides tools and wisdom to help professionals improve their business skills and maintain client trust.
- Q: Who are the authors of this book? A: The authors of 'The Trusted Advisor' are David H. Maister, Charles H. Green, and Robert M. Galford, who are experienced professionals in consulting and advisory roles.
- Q: What are the key topics covered in the book? A: Key topics include the importance of trust in professional relationships, the trust equation, and five distinct steps to create trust-based relationships: engage, listen, frame, envision, and commit.
- Q: Is this book suitable for new professionals in consulting? A: Yes, this book is suitable for both new and experienced professionals in consulting and related fields, as it provides foundational insights on building trust and effective communication.
- Q: What edition is 'The Trusted Advisor'? A: 'The Trusted Advisor' is the 20th Anniversary Edition, which has been updated to reflect the changes in the digital world and includes modern examples and insights.
- Q: How many pages does the book have? A: The book has a total of 336 pages, providing a comprehensive exploration of the principles of trust in professional relationships.
- Q: What is the binding type of this book? A: 'The Trusted Advisor' is available in paperback binding, making it easy to handle and read.
- Q: When was 'The Trusted Advisor' published? A: The book was published on February 2, 2021.
- Q: Does the book include real-world examples? A: Yes, the authors include a variety of anecdotes, experiences, and examples from their own careers as well as others' successes and mistakes to illustrate key points.
- Q: Can this book help with negotiation skills? A: Absolutely, 'The Trusted Advisor' provides valuable insights and strategies that can enhance negotiation skills by emphasizing the importance of trust and communication.