Title
The Value Network: Integrating the Five Critical Processes That Create Customer Satisfaction,Used
Delivery time: 8-12 business days (International)
Product Description An organization can prosper only by supplying value to its customers. But what in fact constitutes value? Competitive pricing and costeffective production and distribution are merely parts of a bigger picture, says management consultant Louis De Rose.In this groundbreaking book, De Rose presents a new and more encompassing definition of value: "the satisfaction of customer requirements at the least total cost of acquisition, ownership, and use." With stepbystep guidelines and numerous examples from actual companies, he demonstrates how to reassess and restructure your business's core activities in terms of total contribution to customer value.The components of the "value network" are the five key processes of marketing, engineering, acquisition, manufacturing, and customer service. In effect, most businesses manage them separately and unwittingly direct their efforts toward internal concerns rather than external results. De Rose's program reverses that profitdraining process: It shows how to create value and add value within each process, while simultaneously integrating them as an interconnected network aimed at the common goal of customer satisfaction.The Value Network will put your organization on the road "back to basics and forward to fundamentals," as De Rose explains. Specifically, it will help you understand "value" as your customers actually perceive it; manage time, information, human resources, and financial capital for value results in all key processes; use crossfunctional teams as microcosms of the value network and as organizational models for the network structure; implement value costing (also known as activitybased costing); establish alliances with customers and suppliers that enhance the company's efforts to create and add value."Managing for value results is a rationale that is continuing and constant," the author says. "It is a rationale that provides purpose and objective, regardless of changes in the technical, economic, and competitive environment." No matter how the business landscape may change, applying the wisdom of The Value Network will put your organization on solid ground for decades to come. About the Author Louis J. De Rose was formerly professor and chairman of the business management department at Fordham University.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.