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This Is Service Design Doing: Applying Service Design Thinking in the Real World,New
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How can you establish a customercentric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers handson descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience.Move from theory to practice and build sustainable business success.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What is the main focus of 'This Is Service Design Doing'? A: The book focuses on applying service design thinking to establish a customer-centric culture within organizations, detailing practical methods and guidelines for effective implementation.
- Q: Who is the author of this book? A: The author of 'This Is Service Design Doing' is Marc Stickdorn.
- Q: How many pages does the book have? A: The book contains 541 pages.
- Q: What type of binding is used for this book? A: The book is available in paperback binding.
- Q: When was this book published? A: The book was published on February 6, 2018.
- Q: Is this book suitable for beginners in service design? A: Yes, the book provides hands-on descriptions and guidelines that are accessible for beginners as well as experienced practitioners in service design.
- Q: What can I expect to learn from this book? A: You can expect to learn about various service design methods, facilitation techniques for workshops, and how to effectively implement service design concepts within an organization.
- Q: Does the book provide any real-world examples? A: Yes, the book offers real-world examples and practical insights that illustrate the application of service design principles.
- Q: Is there a specific audience for this book? A: The book is aimed at professionals in design, management, and other fields interested in improving customer experiences through service design.
- Q: Can this book help improve customer experience in my organization? A: Yes, it provides a consistent model and tools designed to help organizations improve customer interactions and experiences.