Title
Those Difficult Talks for PR Pros,Used
Delivery time: 8-12 business days (International)
What Difficult Talk Are You Avoiding? What is the cost to your business and your sanity? Its possible there are some who take delight in confrontation, but the fact is that most of us rank unpleasant workplace discussion a few rungs below shark attack on the universal ladder of enjoyment. Unfortunately, difficult talks are a fact of business life. And heres another fact: they dont always go smoothly or even as planned. People are emotional beings and sometimes they just dont want to hear it. The good news is that there are basic strategies that can help make confrontations, verbal skirmishes and angry exchanges far more manageable. Public relations professionals, for whom this book is dedicated, are some of the most extroverted people in the world. Ironically, they are also some of the most nonconfrontational people on earth. Before PR pros can be the masters of tough talks at home or professional life, they need to develop the habit of having them. No one is born with this ability, it must be learned along lifes journey. This funtoread book is packed with sound principles and proven tools to help guide PR pros with those tough talks they need to have with clients, colleagues and employees. Youll learn the power of framing and how omitting extraneous details can make bad news easier to swallow. And it will demonstrate how confronting difficulty headon thoughtfully and sympathetically but without ego or emotion can earn you the respect and admiration not only of the other person in the room, but of everyone else in the office. Cohen adeptly leads readers toward a practical resolution of a dilemma we constantly face, both in our professional and personal lives. It would not be a stretch to imagine this books title as Tough Love on Difficult Talks. This book is for executives, managers and human resources professionals in public relations or, any industry where dealing with difficult conversations is part of the job. From firing an employee, pointing out offensive behavior, or confronting a difficult client, this book has the anwers. Includes: 116pages of techniques and tools to help you tackle the most difficult business discussions with more finesse and less stress Easytoread and accessible, with anecdotes and case studies that illustrate a common problem and a triedandtrue solution Includes Difficult Talks selfassessment and stepbystep process for conquering your avoidance gremlin With special code at the back of book giving you access to great bonus material
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⚠️ WARNING (California Proposition 65):
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.