Title
Tl 9000: A Guide to Measuring Excellence in Telecommunications,Used
Delivery time: 8-12 business days (International)
Written by three people who have worked with TL9000 from the beginning, this book is designed to help new communications companies understand and implement quality standards. It provides examples and case studies from the industry along discussion of the issues debated during the development of TL 9000, the industry need to develop additional requirements beyond ISO 9001, and the identification of metrics that are aimed at driving continual improvement. Chapters address common requirements, hardware, software, service, TL 9000 metrics, data management and analysis, and feedback information. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.