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If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.
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Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an allencompassing, singlevolume review that covers not only the principles and practices, but also the tools and techniques. The volume covers principles and practices of quality management, and outlines tools and techniques such as benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, products liability, process control and Taguchis quality engineering. For quality management professionals and trainers.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer,
birth defects, or other reproductive harm.
The book arrived a week late, and while the content seems fine, the service was lacking. It’s frustrating since I needed it for a meeting. Hopefully, they can improve their shipping in the future.
L
Lina Chen
Disappointed with the delivery
The book arrived a week late, and while the content seems fine, the service was lacking. It’s frustrating since I needed it for a meeting. Hopefully, they can improve their shipping in the future.
L
Lina Chen
Disappointed with the delivery
The book arrived a week late, and while the content seems fine, the service was lacking. It’s frustrating since I needed it for a meeting. Hopefully, they can improve their shipping in the future.
F
Fatima Elmasri
Could use more real-life examples
The concepts are straightforward, but I wanted more real-life examples to relate the theories to practical situations. It’s a solid read, but the lack of depth kept me from feeling completely satisfied.
F
Fatima Elmasri
Could use more real-life examples
The concepts are straightforward, but I wanted more real-life examples to relate the theories to practical situations. It’s a solid read, but the lack of depth kept me from feeling completely satisfied.
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