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Total Quality Management and Operational Excellence: Text with Cases,New
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The notion of 'Quality' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including leanSix Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence.Quality guru John Oaklands famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: Accelerating change Reducing cost Protecting reputationThe popular, practical, jargonfree writing style, along with ten supporting case studies, effortlessly ties the model to its reallife applications, making it easy to understand how to apply what youve learned to your practices and achieve sustainable competitive advantage.Guiding readers through the language of TQM and OpEx and all their recent developments, including data analytics, this book sets out a clear way to manage change. This exciting update of a classic is all the busy student or professional will need to begin understanding how to manage Quality and achieve Operational Excellence.
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This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What is the main focus of 'Total Quality Management and Operational Excellence'? A: The book focuses on the concept of Quality in business performance, exploring various frameworks like lean-Six Sigma and ISO 9001 to achieve business excellence.
- Q: Who is the author of this book? A: The author of 'Total Quality Management and Operational Excellence' is John S. Oakland.
- Q: What edition of the book is available? A: The book is available in its 5th edition, which includes updated content and case studies.
- Q: When was 'Total Quality Management and Operational Excellence' published? A: The book was published on July 9, 2020.
- Q: How many pages does the book have? A: The book contains a total of 556 pages.
- Q: What is the binding type of the book? A: The book is available in paperback binding.
- Q: Is the book suitable for beginners in quality management? A: Yes, the book is written in a practical, jargon-free style, making it accessible for beginners and professionals alike.
- Q: Are there any case studies included in the book? A: Yes, the book includes ten supporting case studies that illustrate the application of TQM and Operational Excellence in real-life scenarios.
- Q: What topics are covered in the book regarding recent developments? A: The book covers recent developments in TQM and Operational Excellence, including data analytics and their impact on managing change.
- Q: What are the benefits of reading this book? A: Reading this book can help you understand how to manage Quality, achieve Operational Excellence, and gain a sustainable competitive advantage.