Title
Total Quality Management in Government: A Practical Guide for the Real World (Jossey Bass Public Administration Series),Used
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This groundbreaking book sheds light on applying TQM in the real world of government organizations. Drawing on extensive research and their own school of hard knocks experience implementing TQM, Steven Cohen and Ronald Brand present straightforward, practical advice on implementing TQM in government settings. They cite examples of successes in specific government agenciesincluding the Treasury Department, U.S. Air Force, and Department of Veteran Affairsto reveal how the principles of TQM can be applied at all levels of government. And, they describe not only how to introduce TQM, but also how to overcome barriers to change, and make TQM a success story of any government agency. Numerous charts and diagrams show concretely how to apply the concepts and techniques of TQM within any governmental unit.The authors offer case examples that detail what organizational changesfrom modifications of clerical procedures to major alterations of agency policyneed to be implemented when TQM is introduced in government agencies.
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This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.