Title
Total Quality Service: Principles, Practices, and Implementation (St Lucie),New
Delivery time: 8-12 business days (International)
Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research standsmost unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied.What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring performance against benchmarks, recognizing and rewarding exemplary behavior, and maintaining enthusiasm for the customer at all times.Companies that do not provide quality service not only won't competethey won't exist. Let Total Quality Service put you and your employees on the cutting edge of customer satisfaction.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is Total Quality Service about? A: Total Quality Service offers concise insights into the principles and practices of TQS, focusing on customer satisfaction and operational excellence.
- Q: Who is the author of Total Quality Service? A: The book is authored by D.H. Stamatis.
- Q: What is the publication date of Total Quality Service? A: Total Quality Service was published on August 1, 1995.
- Q: What is the binding type of Total Quality Service? A: Total Quality Service is available in hardcover binding.
- Q: How many pages does Total Quality Service have? A: The book contains 332 pages.
- Q: What condition is the book in? A: The item is listed as new.
- Q: What are the key features of Total Quality Service? A: The book is described as a used book in good condition, focusing on principles of customer service.
- Q: What category does Total Quality Service fall under? A: Total Quality Service is categorized under Industrial.
- Q: What edition of the book is available? A: Total Quality Service is published in its first edition.
- Q: Why is Total Quality Service important for businesses? A: Total Quality Service emphasizes the necessity of customer focus and quality service to maintain competitiveness and customer loyalty.