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Total Quality Service: Principles, Practices, and Implementation (St Lucie),New
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Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research standsmost unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied.What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring performance against benchmarks, recognizing and rewarding exemplary behavior, and maintaining enthusiasm for the customer at all times.Companies that do not provide quality service not only won't competethey won't exist. Let Total Quality Service put you and your employees on the cutting edge of customer satisfaction.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What is Total Quality Service about? A: Total Quality Service offers concise insights into the principles and practices of TQS, focusing on customer satisfaction and operational excellence.
- Q: Who is the author of Total Quality Service? A: The book is authored by D.H. Stamatis.
- Q: What is the publication date of Total Quality Service? A: Total Quality Service was published on August 1, 1995.
- Q: What is the binding type of Total Quality Service? A: Total Quality Service is available in hardcover binding.
- Q: How many pages does Total Quality Service have? A: The book contains 332 pages.
- Q: What condition is the book in? A: The item is listed as new.
- Q: What are the key features of Total Quality Service? A: The book is described as a used book in good condition, focusing on principles of customer service.
- Q: What category does Total Quality Service fall under? A: Total Quality Service is categorized under Industrial.
- Q: What edition of the book is available? A: Total Quality Service is published in its first edition.
- Q: Why is Total Quality Service important for businesses? A: Total Quality Service emphasizes the necessity of customer focus and quality service to maintain competitiveness and customer loyalty.