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Tough Talks in Tough Times: What Bosses Need to Know to Deliver Bad News, Motivate Employees & Stay Sane,Used
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Tough Talks are inevitable. But they don t have to be gutwrenching. No one likes to deliver bad news. Whether at work or in your personal life, your words take a toll on your employees, your relationships & you.Tough Talks in Tough Times: What Bosses Need to Know to Deliver Bad News, Motivate Employees & Stay Sane gives you a process for dealing with difficult conversations. You will learn: * The 5step CHECK system for delivering tough talks * What works and what doesn t through actual case studies * How to motivate employees when budgets are tight * What actions to take to keep yourself moving forward * Lessons about layoffs, terminations & performance reviews, plus stories from corporate execs, small business owners & "the hatchet man."In March of 2009, when the world economy was clearly in the midst of a serious recession, Jean Palmer Heck, an international communications advisor, began researching how bad news was being delivered in the workplace. She took her skills as an expert interviewer and asked human resource professionals, psychotherapists, small business owners, corporate managers, and people in all walks of life about their experiences with giving and receiving tough talks.After researching the subject with hundreds of people who shared accounts of their difficult conversations, many still reeling with emotion, Heck narrowed their advice and insights down to a 5step process. Although originally intended to be applied in the workplace, Heck's 5step CHECK system is adaptable to every day tough talks.
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